Customer Service

Enigma - Deep Forest
00:00 / 00:00

Customer Service is the essential activity of any organisation in dealing with their customers, including people with impairments.

 

I have had a wide range of direct experiences of using the customer services of many organisations, some very good and some bad.

 

I have worked with many organisations to improve their customer services, particularly in terms of providing good customer service to people with a range of communication difficulties.

 

I have been involved in producing a customer training video for a major bank, Barclays Bank, looking at how call centres can better handle the needs of people with a speech impairment.

 

I believe the making customers service more accessible to people with a wide range of impairments and difficulties makes good business sense, improving how satisfied all customers are. 

 

I can provide a range of consultancy and training services that assist an organisation in improving their customer services to meet the needs of a wide range of users. 

 

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©1974-2018 Simon Stevens

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