Customer Service is the essential activity of any organisation in dealing with their customers, including people with impairments.
I have had a wide range of direct experiences of using the customer services of many organisations, some very good and some bad.
I have worked with many organisations to improve their customer services, particularly in terms of providing good customer service to people with a range of communication difficulties.
I believe the making customers service more accessible to people with a wide range of impairments and difficulties makes good business sense, improving how satisfied all customers are.
I can provide a range of consultancy and training services that assist an organisation in improving their customer services to meet the needs of a wide range of users.